What to Do Immediately After Water Damage in Your Home

Before touching anything, confirm the area is safe. Water and electricity are a dangerous combination. If water may have contacted electrical outlets, appliances, or wiring, turn off electricity to that part of the home at the breaker panel — or wait for a professional to clear it. If the damage involves sewage, treat the water as contaminated and keep children and pets away.

If water is still actively flowing — a burst pipe or running appliance — locate your main water shutoff valve and shut it off immediately. For active roof leaks during a storm, move valuables out of the affected area and place containers to catch dripping water until the storm passes.

Call Greene Group — or another IICRC-certified water damage restoration contractor — as quickly as possible. Professional crews arrive with industrial-grade extractors, air movers, and dehumidifiers. Getting drying equipment in place fast is the single most important factor in preventing mold and secondary structural damage. Learn more about our water damage restoration service.

Before cleanup begins, photograph and video every affected area thoroughly. Make a written inventory of damaged items. Do not throw anything away before your insurance company has assessed the damage — adjusters may need to inspect damaged materials in person.

Contact your homeowners insurance company as soon as possible. Most policies require prompt notification. Working with a restoration company experienced in insurance claims — like Greene Group — can streamline this process. We work directly with all major insurers and document damage in a way that supports a complete, fair settlement.

If safe to do so, remove standing water with mops, towels, or a wet/dry vacuum while waiting for professionals. Remove wet rugs, furniture, and soft goods from the affected area. Elevate furniture on wood blocks or aluminum foil.

Stay alert for signs of mold after water damage — musty odors, dark spots on walls or ceilings, or respiratory symptoms. If you notice any of these, call for a mold assessment promptly. See our mold remediation service for details on what to expect.